Business Etiquette

Business Etiquette Helpful Tips 

Remember Names 

Names matter! We build one of the closest associations with our names from early on in our lives. Our names are an integral part of our identity. Our names have rich and intimate personal stories. Names evoke emotions far more complex than our words can do justice to describe. Calling someone correctly by their name – especially when that name is not very familiar to your ears – is an act of recognizing the uniqueness of each individual and respecting their personal stories.

Remembering names is essential for many reasons. The first is that it creates a better relationship; the other person you’re conversing with will feel exceedingly more comfortable around you if you can remember their name. This simple thing allows them to think that they have more of a connection to you.

Remembering names is also important because people will feel they are essential to you if their name is remembered; it makes people feel valued and encourages them to be more comfortable working or speaking with you. Remembering names helps create a comfort level and a more friendly relationship when meeting with people for the first few times.

Names are important to new relationships, as their name connects to their identity and individuality. Using someone’s name and remembering it shows a greater connection to who that person is. By remembering someone’s name and using it when you see them again, a person will feel influential and respected. In turn, not remembering someone’s name will make them feel slighted and very unimportant to you. Even though different people emphasize remembering names, doing so will always make someone feel good and like you more than they would if you failed to recognize it.

First Impressions, Eye Contact, Greetings

First impressions are made from the moment someone sees you at work, so how you greet the person may be the only thing you say to them within the seven seconds it takes to form an opinion about you. Greet people in a way that is appropriate for your situation. You can’t go wrong with a confident, firm handshake in most professional settings.

First impressions are manifested not only in perceivers’ explicit reactions but also in their spontaneous inferences. Implicit measures aim to capture the random impressions that are typically invisible to the perceivers — impressions they have formed without any awareness or intention. While explicit measures of impressions include self-report tests such as ratings of evaluations or inferences, implicit measures include memory tests that measure the extent to which the target person is associated with a construct (such as a trait) in memory.

3 Things Everyone Should Know About Eye Contact

Let’s take a look at three of them:

1. Eye contact helps others remember what you said

When you share eye contact during a conversation, you’ll remember more of what the other person said.

The reverse is true as well. Other people will retain more of what you said.

The research found that participants retained more of the information from the call during a video call when there was more eye contact involved. And, people don’t even need a tremendous amount of eye contact to get this benefit.

2. Eye contact can help with self-awareness

Being self-aware means that you know what’s currently happening with your body. And eye contact can help with that, according to research from the University of Paris.

Their research found that people are more self-aware when making effective eye contact than when they’re avoiding eye contact.

Researchers theorize that we’re more focused on our bodies and behavior when others look at us.

3. Eye contact creates attraction

Eye contact attraction is a real thing. Research shows that humans find other people more attractive when making eye contact.

Smiling can also help create attraction.

While this is important for personal relationships, it also matters at work. Colleagues and leaders will be more inclined to build relationships with you when you look them in the eye.

On the other hand, no eye contact can show a lack of confidence.

Making eye contact is interpreted as showing interest, paying attention, and a sign of self-confidence. It would be best to make eye contact when introduced to someone and speak to you in business.


Punctuality is a beautiful trait of a person, admired and respected. Punctuality displays a person’s respect for people and time. In a scheduled appointment, the late-comer usually gives an impression that they don’t value the other person’s time or consider their time more important than that of the other. This is precisely why candidates are never late for a job interview!

Punctuality is more important at the workplace because it is here that you get paid for the hours you put in, and Employees are expected to be punctual and dependable to meet the needs of their department and the College. When employees are absent or tardy, work and service are interrupted, and an additional burden is placed on colleagues. Punctuality is one of the critical factors in evaluating individual performance and continued employment. Many people work from home these days; punctuality means being available online during office hours, logging in to meetings punctually, and meeting project deadlines.

Punctuality is a sign of professionalism and helps you stand out as a reliable and trustworthy employee. If you don’t get your part of a project completed on time, you keep others from finishing their tasks. Being punctual helps you establish your reputation as a dependable and consistent worker. In an interdependent work environment, everything runs like a well-oiled piece of machinery. Being on time helps ensure that you’re doing your best to keep things running smoothly.

The Art of Listening and Paying Attention

Most people think that to become a good communicator, they have to focus on becoming great speakers, but listening is just as essential as speaking in the communication process. Whether you’re dealing with coworkers, managers, or clients, being a good speaker and a great listener are crucial workplace skills. Our ability to listen properly can give us insight into the rationale behind decisions and a better understanding of what the speaker is trying to accomplish.

Yet being a good listener isn’t always easy. Studies have shown that the average person can only remember 50% of what they’ve heard straight after listening to it. Another study has shown that only 10% of the initial message communicated is retained after three days. (Miron, 2019). The reason for these shocking stats is that most of us think of listening as a passive process that requires no effort.

Often, we listen to the words being said without truly grasping the meaning behind them. This is usually because we’re focused on our internal dialogue rather than what the speaker says. Sometimes we don’t pay attention because we’re daydreaming while someone is talking – we all have so much on our plates that it can be challenging to quiet our minds long enough to listen to someone. Or we may have a preconceived bias against either the speaker or the topic that shuts our ears to what’s said.

Kindness Matters

Being kind is an important way of bringing meaning to our own lives. It also brings joy to the lives of others around us. Being kind allows us to communicate better, be more compassionate, and be a positive force in people’s lives. Kindness has its trustworthy source deep within you, and while some people are innately kind, it’s something that everyone can learn by choice. For more information on kindness, click here:

At its most basic, kindness is about caring genuinely for others around you, wanting the best for them, and recognizing in them the exact wants, needs, aspirations, and even fears that you have too. Kindness is warm, resilient, patient, trusting, loyal, and grateful. Ultimately, kindness is deep caring for all beings.

  • Practice kindness and generosity toward others. Being out of practice, being shy, or not knowing how to reach out to others can only be overcome by continually trying until it becomes a natural impulse to be kind and giving to others.
  • Ask for nothing in return. The most extraordinary kindness expects nothing, comes with no strings attached, and places no conditions on anything done or said.

Send Handwritten Notes/Thank You Notes

Technology is omnipresent in our lives. We live on our phones, use laptops to work, and communicate through social media. But there’s something about a handwritten thank-you note that can’t be replicated by digital communication.
Although emails are quicker, they’re impersonal. When you handwrite a note to someone, it’s more thoughtful than an email and even artful – each letter is unique.

Handwritten notes go a long way in making you look like an organized professional. People will be impressed by your attention to detail and the effort that went into sending them something personal, even if it’s a follow-up related to a business transaction.

It also takes planning and organization to draft the letter, put it into an envelope, and send it off with a stamp. Your customer will know that you took the time and effort to get that letter to them.
These are only a few reasons why handwritten notes are a powerful tool for your business. Handwritten notes are more personal and thoughtful than digital communications. They can make you stand out in a world of unlimited, on-demand communication channels that prioritize convenience over quality.

Business Attire, Decorum, and Visual Image

What does it mean to dress professionally?

Dressing professionally often refers to a type of dress code that’s more formal than business casual or casual attire. This type of dress code is most often seen in traditional office settings like finance, accounting, and government organizations. This type of attire is also often expected at formal networking events, job fairs, and job interviews unless otherwise noted by the company.

There are several reasons why you should dress professionally, including that it:

  • Helps you make an excellent first impression on the job interviewer or networking professionals.
  • Can increase your self-confidence by allowing you to come off as professional and confident.
  • Promotes respect from others.
  • Can improve your motivation and productivity in the workplace by encouraging you to get more things done.
  • Gives you a competitive edge over other candidates. Many hiring managers believe that dressing directly affects their job and promotion potential.

When should you dress professionally?

There are several instances in which you should dress professionally, including when:

  • Attending more formal networking events.
  • Unless specifically told otherwise by the hiring manager or recruiter, go to a job interview.
  • Working in a traditional workplace setting that requires professional business attire.
  • Participating in meetings with clients or other outside individuals not part of your organization.
  • Making a formal presentation.
  • Ensuring you look professional when you’re unsure of the dress code of an event or interview.
  • Matching other individuals in your workplace who regularly wear business professional attire.
  • Participating in a video conference meeting or interview.
  • Attending a company’s event.
  • Attending a business dinner or lunch with a client.

If you’re unsure of the dress code for an interview or when starting a new job, consider reaching out to the company’s human resources department and inquiring about the preferred attire for that organization. This will ensure you dress appropriately and don’t under or overdress.


For women, wearing makeup at work can be a complex issue. They must balance looking professional with the risk of being objectified. Overall, research shows that the use of cosmetics signals status. It has been said that men tend not to see women as physically threatening, so makeup should not affect their ratings of dominance. On the other hand, women might see their peers in makeup as sexually competitive and thus socially dominant.

Meanwhile men might see women in makeup as prestigious because, as past studies show, attractive people are assumed to be competent. This positive “halo effect” might be absent in female observers because they feel socially threatened. I believe that a woman should wear minimal makeup to work.

Team and Zoom Meetings Etiquette 

Join the Meeting Early

You should join the meeting early so that you can test your technology.

Find Your Strongest Internet Connection

Connect to your hand wired internet. Try to have the most reliable internet connection. 

Mute Your Microphone

Before you speak, make sure your microphone is unmuted. If you do not intend to be heard, mute your microphone.

Greet the Host

Greet the host when you enter so that they know you are there.

Eliminate Distractions

Turn off email notifications, put your cell phone on silent, put a sign on the door, and put pets in another room or outside. 

Use the Chat

If it’s not a good time to interrupt, send someone a private message. Remember that the host may save the chat.

Remember You Are Always On the Camera

Prioritize a work appropriate background and consider your background and lighting. 

Check Your Camera and Microphone

Turn your camera and microphone on. Meeting virtually is no different from meeting face-to-face. People want to see and hear you.

Look at the Camera When Speaking

Look at the camera when you are speaking, just like you would look people in the eye during a face-to-face meeting.

Table Manners and Table Settings

Table manners are a reflection of your character and social skills. It’s about respect for others and yourself. Employers are known to use dining interviews as a barometer for hiring and promoting, especially for jobs that require a lot of client interface. Most people are too polite to tell you that you have bad table manners so that the offender may miss out on social and professional opportunities. Habits such as chewing with the mouth open, speaking with food in the mouth, reaching across people for things rather than asking they be passed, using fingers to push food onto the fork, licking the fingers are all examples of offensive dining etiquette. Table manners are a learned skill and can only help you. Dining etiquette varies from country to country.

Etiquette means your “ticket” to social success. Food is essential in every culture and signifies much more than sustenance for survival. Food connects people through rituals and celebrations. Time and relationships are life’s most precious resources. The quality time you spend building bonds with others over a meal is priceless. 

The question constantly arises, “Why are table etiquette and table manners so important?” Simply put, understanding proper table etiquette and practicing good table manners are in part what make us civil human beings. Eating is not only a necessity; it is a ritual of sharing our well-being and extending respect and courtesy toward our fellow man, with our family, friends, and business associates; dining is a significant event that demonstrates our civility and our education.

True or False

  1. If your place setting includes only one knife, which you use to cut your salad, you should place it on the tablecloth to use with your entrée.
  2. A place plate or charger protects the tablecloth from food droppings.
  3. If you are served French fries as your side dish at a formal event, you should use your fork and knife to eat them.
  4. Should both hands be used to squeeze a lemon into your tea?
  5. Sugar packages should be placed on the table or under your bread plate.
  6. You should excuse yourself from the table to remove a bone from your mouth.
  7. You should discreetly tell others if they have food between their teeth.
  8. If you have a piece of food stuck between your teeth, you should request a toothpick from the server.
  9. It is acceptable to burp or sneeze at the table, as long as you cover your mouth.
  10. When finished eating, it is acceptable to excuse yourself from the table.
  11. You should alert your host/hostess as soon as you arrive at the party to any food allergies you may have.
  12. If you find a fly or hair in your food, you should immediately tell your server and request a new meal.
  13. If you are unhappy with your server, you should tell them right away so they can fix the
  14. If you drop your fork under the table, you should retrieve it discreetly.
  15. You should point out breaches of etiquette by others for the good of everyone.
  16. It is acceptable to rearrange place cards if you are not sitting with your friends.

Click here for more information. Etiquette-Essentials-Dining-Etiquette-Handout-Quiz

Health and Wellness

The workplace is a stressful environment that can impact our physical, mental, and emotional health. It’s not only necessary for your employees’ health and well-being; it also has several benefits. One of them is that it helps reduce absenteeism, which means you’ll have more productive workers on your team. It also has a positive influence on employee morale, resulting in increased productivity.

Health and wellness in the workplace are essential for companies. It ensures that the employees can do their job correctly. It also helps them to be productive at work. This means they’re better equipped to handle both professional lives and personal life. It contributes to keeping stress levels low because of this balance. In addition, research shows that good health can lead to growth.

Healthy employees also have lower rates of absenteeism. If people are less likely to get sick or injured, they’ll find themselves staying home for fewer days each year. This is because the body doesn’t have any time off from being active due to an injury or sickness. It never gets a chance to recover appropriately. People who take proper measures towards their fitness level tend to miss far fewer days annually. Simultaneously, those who don’t try hard do not go out every day with complete energy levels. The happier your workforce feels about their physical state, the better equipped they will be.

Organized Workspace

Organizing an Office Space

It’s time to examine the importance of cleaning and organizing office space closely. If the reasons for doing so aren’t already obvious, let’s begin with a straightforward consideration. The fact is that most people spend a big chunk of their time either at work or working from home. On average, people spend about eight hours a day working, assuming they have a full-time job and excluding any additional part-time work or side projects. If we’re going by the standard five-day workweek, then that translates to an average of about 2,080 hours per year spent at work. This excludes sick days, vacation time, and personal time off. Since you’re spending all of that time at work—and it could be more or less, as there are a lot of variables to consider—then that should be reason enough to keep your work environment as clean and organized as possible.

Benefits of Organized Office Spaces

Here are a few other reasons to consistently organize your office space:

Increases Productivity

On a personal and professional note, a clean, organized desk is also beneficial for boosting your productivity and work ethic. You’ll feel less overwhelmed and stressed out when it comes to accomplishing your daily tasks, which will also increase your efficiency and performance at work.

Reduces Workplace Accidents and Injuries

Having a clean and organized workspace doesn’t just apply to any one employee’s work area; it means keeping the entire shared office space clean as well. All employees are responsible for maintaining workplace safety and cleanliness. It’s a group effort, and all employees must adhere to the rules to keep everyone safe and comfortable throughout the workday.

Reduces Stress Levels and Establishes Positive Work Environment

There’s a reason that people make their beds when they wake up every morning. It’s one of the first tasks you check off your to-do list every day, and it gives you a sense of accomplishment in knowing that you’ve started your day off on a positive note. The same thing can be said for people who maintain clean and organized office space.

Having designated areas for your important documents, filing everything correctly, and having a clean and tidy workspace can help reduce stress and even uplift your mood as you work. Keeping an organized workspace makes it easier for you to find things exactly when you need them, and it can also help you maintain a clear head while working.

Cleanliness Improves Creative Thinking Skills at Work

Since you’ll be spending less time looking for misplaced documents or other items, you can focus all of your creative energy on completing your daily tasks and collaborating on important projects with your coworkers. Additionally, you might even find more time in your schedule to come up with new ideas for improving company operations and reducing costs. This is an excellent way to make yourself stand out from your colleagues and impress your boss. By focusing more time and effort on working hard and accomplishing your professional goals, you can fast track your career advancement.

Organized Rental Office Spaces Contribute to Smooth Business Operations

Employees are the backbone of your business, and that means that you need to make sure they have all of the necessary tools available to them at all times to maximize their job performance. While it’s not up to you to teach your employees proper organizational skills, it is your responsibility to hire employees capable of keeping a clean and organized workspace if not out of personal habit, then out of respect to their coworkers. Even if you’ve leased an entire office suite just for your company, at the end of the day, it’s still a shared workspace amongst your employees, and everyone should be comfortable working within proximity of one another.

Disorganization and messiness can make for some very uncomfortable working environments for most people, which could hinder their job performance, productivity, and overall employee morale.

Proper Organization Makes a Great Impression on Clients

Even if you’re renting a furnished office space, you might still need to hold onsite client meetings from time to time, and it’s essential to make a great first, second, third, fourth, and so on impression. As the saying goes, “cleanliness is close to godliness.” If a client walks into your office suite and sees cluttered desks with papers and knick-knacks strewn all over the place, it could raise a lot of red flags in their minds that perhaps you don’t care enough about your company or their business to at least try to make a good impression. A clean, well-organized, yet stylishly decorated office space will not only leave a good taste in your clients’ mouths, but it’ll also convince them to trust that you’re reliable and trustworthy.